Terms & Conditions

Lectures & Tours

ALL PROGRAMS ARE SUBJECT TO CHANGE OR CANCELLATION. Cancellations and last-minute schedule changes are extremely rare. The Royal Oak Foundation reserves the right to alter, amend, reschedule or otherwise change advertised programs. Every effort will be made to contact those who have reservations for any program for which a change must be made to inform them of new arrangements.

NO TICKETS OR RECEIPTS ARE ISSUED. A door list confirms your reservation at check-in time. Your cancelled check or credit card statement is your receipt. We do not "hold" reservations without payment.

RESERVATIONS AND PAYMENT: You must register in advance for all Royal Oak programs, including those that are free. For lectures that have a fee, payment is due at the time reservation is made. Please make a note of your selections for your own records. Register early as seating is limited. Seating is on a first-come, first-served basis.

REGISTRATION FEES: Costs are all-inclusive except where noted.

MEMBER PRICE: The member price extends directly to Royal Oak members. Their non-member guests are invited at the non-member rate.

CO-SPONSOR PRICE: Members of the announced co-sponsoring organization for any event are entitled to attend at the Royal Oak member price. The guidelines for their non-member guests are the same as those for Royal Oak members.

NON-MEMBER PRICE: Non-members registering via credit card at the member price may be charged accordingly without notice.

Please contact our membership department if you have questions about your membership.

Refund Policies

REGULAR LECTURE REFUND POLICY: Refunds are not available for regular lectures. No refunds will be made once payment for a registration has been processed. This includes accidental duplication of existing reservations. If you cannot attend, please offer your reservation to a friend and advise the Program Office of your change of plans before the lecture.

DAY TRIP / TOUR REFUND POLICY: If you decide not to attend a Day Trip, Tour, or program for supporting-level members (ie: Private Passions, etc.), refunds are available up to 21 days prior to the date of the trip (less a 20% processing fee). After 21 days, no refunds are available for tours or upper level programs. Reservations for tours or upper-level programs are non-transferable.

DAY TRIP / TOUR CANCELLATION POLICY: The Royal Oak Foundation may cancel or reschedule a day trip or tour for any reason it deems sufficient. In the event of outright cancellation or schedule change for these programs, Royal Oak may offer the choice of full refund or attendance at the re-scheduled time to those who have reserved.

LATE REGISTRATIONS: Please make deadlines for lectures - especially those followed by lunch or dinner. We will try to accomidate late registrations if possible.

SEATING AND DRESS CODE FOR LECTURES AND TOURS

Please arrive before programs begin. We can not guarantee seating for late arrivals.
Kindly turn off all cell phones and paging devices before the lecture begins.
Dress for Royal Oak lectures is generally "Business Attire" but many of our venues have their own dress code. Please note any specific dress code requirements connected with a particular lecture.
Tours may have their own suggested attire predicated upon the nature of the excursion.
Tours often require extensive walking, standing and stair-climbing.

Ordering On-Line

REVIEW YOUR ORDER CAREFULLY BEFORE YOU CHECK OUT! PURCHASER IS RESPONSIBLE FOR ORDER ACCURACY. Fees charged for reservations made in error, duplicate selections made inadvertently, etc., can not be refunded. PLEASE RETAIN A RECORD of lectures you have already registered and paid for!

How to purchase reservations through our web store

If you have member reservation(s), make them first:

On any screen where reservations can be made, click the MEMBER PRICE link for the lecture you want
The shopping cart page will open
Enter the total number of MEMBER PRICE reservations for your party in the "Quantity" field of the shopping cart

If you belong to a co-sponsoring organization:

click the CO-SPONSOR link for the program you want
please enter that information in the "Ordering Instructions" field of the shopping cart checkout screen

...Now make your non-member reservation(s) if any:

Click "CONTINUE SHOPPING"
You'll return to the lecture page from which you registered
Click the NON-MEMBER price for the same talk
In the shopping cart, enter the number of non-member reservations
Repeat the steps above for the rest of the lectures you want to reserve

NON-MEMBERS who have been registered on line at the member price may be charged the difference without notice.

The Royal Oak Foundation urges you reserve lectures using its secure-server web store. Avoid sending credit card and reservation information in a plain e-mail.

BY MAIL: Complete the Registration Form, indicating your choice of lectures and number of member and non-member attendees. Enclosing payment (by check, Visa or Mastercard information) in the envelope supplied.

BY TELEPHONE: Please call Robert Dennis, Program Assistant 212-480-2889 or 800-913-6565, ext. 201.

PROGRAM INQUIRIES / INFORMATION. General inquiries may be emailed to: lectures@royal-oak.org . For more specific questions regarding programs, contact: Kristin Fabrizio (ext. 215) or kfabrizio@royal-oak.org

Membership

Royal Oak memberships are NON-TRANSFERRABLE and NON REFUNDABLE.

STANDARD DELIVERY

NEW MEMBERSHIPS
Member CARDS are sent FIRST CLASS MAIL. The rest of your new member materials (Handbook, National Trust Magazine, Royal Oak Newsletter, etc) follow by MEDIA MAIL.
In general please allow 4-5 weeks to receive all of Standard Delivery new member materials.
RENEWING MEMBERSHIPS
If you are already a current Royal Oak member, allow 3 weeks to receive updated member cards which are sent via First Class Mail.

RUSH DELIVERY

$7.50 additional
Process & delivery within 7 business days.
Rush Handling is available only for orders shipping within the United States.
Rush Handling DOES NOT assume shipping via overnight or 2-day carrier. Please call to arrange for overnight courier service shipping and charges (800) 913-6565, ext. 205.
To order rush handling select the "rush" option available on the membership purchase pages. Your materials will be sent via U.S. Postal Service Priority Mail.

INTERNATIONAL DELIVERY

A $15 surcharge applies to memberships shipping outside the United States. This surcharge will not appear in the Web Store shopping cart; it is added when your payment is processed by our office.
New and reactivated memberships shipping outside the United States are sent via U.S. Postal Service Global Priority Mail (typically 10 business days). Delivery time cannot be guaranteed however.

Donations

Donations are NON REFUNDABLE

Merchandise

MERCHANDISE SHIPPING:

Shipping of merchandise is limited to the United States only.
Merchandise price INCLUDES SHIPPING except to Alaska and Hawaii. Alaska and Hawaii customers: please contact us to get the additional shipping charges incurred for orders to these locations.
Merchandise ships via a variety of carriers chosen at our discretion. A specific method may be requested by the purchaser for an additional charge. Orders are usually shipped within 2-3 business days of being received. Actual delivery time will depend on the carrier.
To insure proper delivery, please provide a STREET ADDRESS and P.O BOX NUMBER if you have both possible.

ROYAL OAK MEMBER DISCOUNT

Current, active Royal Oak Members receive a 10% discount on most books and merchandise. Web store receipts do not show the discount; we apply it when your order is processed by our office.
The following items are not discounted:
The Great British Heritage Pass
all Katha Diddel items.

RETURN POLICY

Royal Oak will make adjustments or replacements only for defective merchandise and only if notified within 40 days of order placement.
Please refuse a damaged shipment upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify us immediately to arrange for a carrier inspection and a pick up of damaged products. Timely receipt of this information is necessary for us to file a damage claim.