Job Opportunities

Programs and Development Service Representative


Programs and Development Service Representative – February 2018 

Location: Midtown Manhattan, New York, NY

Programs and Development Service Representative for the Royal Oak Foundation will take inbound customer service calls and will talk to members, donors and patrons to process payments, answer questions about the organization and its programs, and to ensure that every customer interaction provides a great experience. The representative must be a fast thinker with excellent communication skills who can clearly answer questions and anticipate future needs.

Specific Duties Member Engagement

• Provides ongoing constituent relations by telephone, mail and email;
• Provides backup for general information inquiries by telephone
• Provides backup for membership inquiries, membership order intake and lost card replacement
• Provide world-class service to our members, donors and event attendees via phone, social channels and email
• Own customer issues and escalate to appropriate channels as needed

Transactional Processing

• Intake and archival of all web purchases; routing to appropriate department for fulfillment
• Processes all lecture and tour registrations, processing registrations and providing information to lecture attendees by telephone and email
• Processes donations and matching gifts, including generating tax receipts and maintaining files

Event Processing / Other

• Responsible for events data entry and administration, including set up of each season’s schedule on the Foundation website
• Real-time liaison with programs dept. staff to monitor and manage event availability on web
• Performs content and functionality edits to website pages relevant to donation processing
• Provides general office support, including running database queries on CRM database, assisting with annual audit revenue backup 2/2/2018

Qualifications

• Demonstrated aptitude and love for providing exceptional customer service
• A natural enthusiasm for resolving problems in an ever-evolving environment
• Excellent written and oral communication skills
• A proactive, ‘make-it-happen’ attitude
• Independent problem solver to research ticketing issues
• Able to speak with callers while navigating through multiple systems and entering vital information. Must be comfortable learning new systems – you’ll become an expert in our product and can learn new technology
• Experience with Blackbaud Altru a plus

This is a full time position reporting to the Chief Financial Officer.

Salary commensurate with experience, full benefits including medical, 403b and vacation. Position available immediately and will remain open until filled.

To apply, please send a resume and cover letter to search@royal-oak.org.

 

Located in New York City, Royal Oak is a nonprofit organization established in 1973 as the membership and fundraising affiliate of the National Trust. The Royal Oak Foundation fulfills its mission by organizing fundraising initiatives and membership programs, encouraging visits to National Trust properties, and presenting events and activities designed to build awareness and engage a broad community of individuals across the United States. For more information, please visit www.royal-oak.org.

The Royal Oak Foundation is an Equal Opportunity Employer.